VasilyFeb 24th, 2022
Another excellent service provided by Thornhill Toyota.
A 2nd buy and trade in at this place, and service is as high as ever.
This time, I was looking to trade in my GT86 for the new model (GR86) , which then got me in contact with Mark Jose, product manager.
Mark provided me with an outstanding service throughout out this long journey.
He first quoted my original car and gave me a very great price for the trade in. Then Mark got me on the pre-order list for the new car with the options I wanted. We both knew this would take little long, because the car was not yet available on the time of preorder. I waited a few months but throughout the time Mark kept in constant contact with me and provided me with:
– order updates (whenever things got moving on the assembly line )
– accessories drop ( when accessories were available to look into )
– arrival day ( when car dropped in Toronto )
– arrival to dealership ( when it finally rolled to the dealership lot with pictures )
By the time pickup day came, it was snowed quite a lot but it looked like the car was left inside, which was a big bonus!!
Mark did not have to do all of those things to complete his job, but he really cared, and went above and beyond.
A huge shoutout out to all the other employees that helped out with this order and a personal thanks to one of the mechanics that came out before i rolled off the parking lot that started a convo with me about the car itself!