I must commend you on the wonderful service I received this time for my 2004 RAV. I have come to the dealership many times but there was a HUGE difference this visit. I had to come on Friday and return on Monday when the part I needed was ordered. I dealt with two service people – Alex and another gentleman on Monday (sorry I don’t remember his name). They were thorough, kept me informed of the whole process, where my car was at every 30 or 40 minutes and did not try and sell me something else. Something about the service was very different. I commend you on the new procedures you are using and will definitely come back when needed. Hurray! There is still such a thing as Customer Service…..